Terms and Conditions Empire29 —
Complete Platform User Guide

These Terms and Conditions govern the relationship between empire29 as the online entertainment platform provider and all users who access or use the platform via the website, Android app, or iOS app.

By accessing the Empire29 platform through any medium, you automatically agree to all applicable terms. This agreement is binding and takes effect from the moment you first access the platform, even before account registration is complete.

Empire29 reserves the right to update, modify, or add new terms at any time. Any changes will be communicated via platform notifications or to the registered email address. Continued use of the platform after a change notification is considered acceptance of the updated terms.

Each user is only permitted to have one active account on the empire29 platform. Holding more than one account — whether under your own name, another person's name, or a fictitious identity — is a violation that may result in the closure of all accounts involved and the forfeiture of their balances.

When registering, you must provide accurate, complete, and up-to-date information. Required data includes your full name, date of birth, active email address, and bank account or digital wallet details for transaction purposes.

• You are solely responsible for the confidentiality of your password and the security of your account.
• Never share your login credentials with anyone, including anyone claiming to be from the empire29 team.
• Contact empire29 support immediately if you suspect unauthorized access to your account.
• Accounts are non-transferable and may not be sold or given to another person.
• The identity verification process (KYC) must be completed before making your first withdrawal.

Empire29 reserves the right to request additional verification documents at any time to ensure account security and compliance with applicable anti-money laundering procedures.

In addition to the age requirement, there are several additional eligibility criteria that must be met in order to use the empire29 platform:

• Residing in a region where use of this platform is legally permitted.
• Not prohibited from gambling by any institution or competent authority.
• Has never previously held an empire29 account that was closed due to a terms violation.
• Acting on your own behalf, not as an agent or representative of a third party.

Empire29 reserves the right to request proof of age at any time. Users who cannot verify their age will have their access blocked until verification is successfully completed. If a user is found to have registered below the minimum age, all transactions made will be considered void.

Empire29 processes all financial transactions in Indonesian Rupiah (IDR). No currency conversion is applied, and all balance values are displayed in IDR in real time.

Deposit Terms:

• Deposits can be made via local bank transfer, QRIS, DANA, OVO, GoPay, ShopeePay, and Virtual Account.
• Funds may only be deposited from a bank account or digital wallet registered under the same Empire29 account holder's name.
• Deposits from unknown sources or third parties may be rejected and returned.
• Empire29 is not liable for delays caused by maintenance or disruptions on the part of banks or digital wallet providers.

Withdrawal Terms:

• Withdrawals may only be made to a bank account or digital wallet that has been verified in the account holder's name.
• KYC verification must be completed before the first withdrawal request can be processed.
• Minimum withdrawal limits apply as stated on the account transaction page.
• Empire29 reserves the right to delay withdrawals for security verification purposes without prior notice if unusual activity is detected.

All bonuses and promotions offered by empire29 are subject to their respective specific terms and conditions as listed on the promotions page. The general bonus terms applicable across the platform are as follows:

• Each account may only claim one deposit bonus at a time.
• Bonuses cannot be withdrawn directly — the rollover requirements listed must be met before any withdrawal is allowed.
• Empire29 reserves the right to cancel bonuses obtained through illegitimate means, including exploiting system loopholes or colluding with other accounts to manipulate requirements.
• Claimed bonuses are non-refundable under any circumstances.
• Every promotion has a clearly displayed validity period — expired bonuses cannot be extended.
• The referral program is only valid if the referred friend is a unique new user and not a duplicate account.

Empire29 is committed to displaying bonus requirements transparently and will never hide unfavorable clauses in fine print that is difficult to find. If you feel any promotional terms are unclear, contact our support team before claiming.

All games available on the empire29 platform use a Random Number Generator (RNG) that has been independently audited to ensure fair outcomes that cannot be manipulated by anyone, including the empire29 team itself.

A few important rules regarding gameplay:

• Confirmed bet results are final and cannot be reversed unless a verified technical error occurred on Empire29's end.
• If a connection drop occurs during an active game, the system will automatically complete the round based on the last state recorded by the server.
• Empire29 is not liable for losses caused by the user's unstable internet connection.
• Bets placed cannot be cancelled once the game has started.
• The RTP values and volatility of each game are displayed accurately based on data from official providers.

For Sports Betting games, the odds displayed when you place a bet are the odds that apply to that bet. Changes in odds after the bet is confirmed do not affect the calculation of winnings.

• Registering more than one account using your own or another person's personal data.
• Using bots, automation software, or other technical cheating tools to play or claim bonuses.
• Colluding with other players to exploit the bonus system or manipulate game outcomes.
• Introducing funds derived from illegal activities into the platform (money laundering).
• Threatening, harassing, or intimidating empire29 staff or other users.
• Using another person's account credentials or attempting to access another person's account without authorization.
• Spreading false or misleading information about empire29 to the public or media.
• Attempting to hack, manipulate, or disrupt the platform's technical infrastructure.

Empire29 operates an active anomaly detection system that automatically monitors for suspicious behavior. Accounts flagged for suspicious activity may be temporarily frozen for further investigation without prior notice.

Empire29 reserves the right to suspend or close a user's account in the following situations:

• Proven to have violated one or more terms set out in this document.
• There is strong indication that the account has been used for fraudulent activity or money laundering.
• The user fails to complete KYC verification within the specified time limit.
• Account closure requests submitted voluntarily by the user in question.
• Internal business decisions of empire29 that cannot be disclosed for security reasons.

Users whose accounts are closed due to a violation are not entitled to a refund of any remaining balance, unless an investigation confirms that no violation occurred. An appeal against an account closure decision may be submitted through the empire29 support team within 30 days of the closure notice.

Users who wish to voluntarily close their account may contact the support team and follow the applicable procedure. Any remaining balance will be returned to the verified account on file once all requirements have been met.

Empire29 is committed to protecting users' personal data in accordance with applicable data security standards. Data you provide during registration and platform use is collected solely for operational purposes, including identity verification, transaction processing, and fraud prevention.

• Personal data is never sold to third parties for commercial purposes.
• Data is only shared with third parties when required by applicable legal regulations.
• All data stored on empire29 servers is encrypted using multi-layered encryption standards.
• You have the right to request access to, correction of, or deletion of your personal data by contacting the support team.

More complete information on how empire29 manages your personal data is available on the Privacy Policy which forms an inseparable part of this document.

Empire29 provides the platform on an as-is basis and makes no guarantee regarding the outcome of any game. All gameplay carries financial risk, which is the sole responsibility of the user.

Empire29 is not liable for:

• Financial losses resulting from a user's own gaming decisions.
• Service disruptions caused by force majeure, including natural disasters, large-scale power outages, or external cyberattacks.
• Transaction delays caused by disruptions on the part of a bank or payment provider.
• Losses arising from a user sharing account information with unauthorized parties.
• Third-party content that may be accessible through the platform.

Empire29's maximum liability under any circumstance shall not exceed the total funds in the user's account balance at the time the claim-triggering event occurs.

Empire29 actively supports the principles of responsible gaming. We believe online gaming entertainment should remain an enjoyable activity that does not interfere with users' daily lives.

• Never play with money you cannot afford to lose.
• Gaming should never be used as a way to cope with financial or emotional problems.
• If you feel you are losing control over your gaming habits, activate the self-exclusion feature immediately or contact the empire29 support team.
• Empire29 reserves the right to proactively reach out to users who show unhealthy gameplay patterns based on activity analysis.

Full information on responsible gaming guidelines and how to use self-management tools is available on the Responsible Gaming.

Empire29 reserves the right to modify, update, or add new terms at any time deemed necessary — whether due to regulatory changes, platform technology developments, or other operational requirements.

Any significant changes will be communicated through:

• In-platform notifications that appear when a user logs in.
• Email sent to the address registered on the user's account.
• Announcements on the platform's homepage.

Minor changes to the terms (such as language clarifications or typographical corrections) may not always be accompanied by a specific notification, but the "Last Updated" date at the top of this page will always reflect the latest version.

If you disagree with any changes that have been applied, you have the right to close your account in accordance with the applicable procedure. Continued use of the platform after changes take effect will be considered full acceptance of the updated terms.